To maintain a calm, premium, and safe environment, we exclusively host one single guest dog (or 2 compatible dogs) at any given time. Because we dedicate our entire home and schedule to your dog, we enforce strict payment and reservation policies to protect our calendar and ensure the highest quality of individual care.

• Full Payment Requirement:To officially secure your dog's reserved dates, 100% of the total booking fee must be paid upfront at the time of booking.
• Reservation Hold: Dates are not guaranteed or locked in until full payment has been successfully processed.

Because we accept only one client at a time, last-minute cancellations leave our single guest slot entirely empty and prevent us from booking other clients who need care.

• Cancellations with 7+ Days' Notice: If you cancel your reservation 7 days or more before the scheduled start date, you will receive a full (100%) refund of your payment.
• Cancellations with 6 Days' or less Notice: If you cancel within this window, you will receive a 80% refund of the total booking fee. The remaining 20% is retained as a reservation fee to cover the held dates.
• Early Departures: No refunds or credits will be issued if you choose to pick up your dog earlier than the originally booked departure date.

• Standard Hours:Drop-offs and pick-ups must take place between 8:00 AM and 6:00 PM.
• Late Pick-ups: Any pick-ups requested after  6:00 PM must be arranged in advance and may be subject to an additional late care fee or an extended overnight charge.

• Vaccinations & Parasite Prevention:All guests must be up-to-date on essential vaccinations (including Rabies, DHPP, and Bordetella) and on a current flea/tick/heartworm preventative program. Proof of vaccination must be provided before or during the initial Meet & Greet.
• Dog guests must be spayed or neutered
• Emergency Medical Care: In the rare event of a medical emergency, we will immediately attempt to contact you and your designated emergency contact. If you cannot be reached, we reserve the right to seek veterinary care from  with your vet  or the closest available emergency veterinary hospital. All veterinary costs incurred during the stay are the sole financial responsibility of the dog's owner.